At Vespa Bikes and Parts, we are committed to providing our customers with efficient and reliable shipping services. Below are the details regarding shipping times, costs, and other important information related to your order.
We currently ship to [list of countries you ship to]. If your location is not included, please contact our customer service for assistance.
Please note that unforeseen circumstances (weather, holidays, customs delays) may extend shipping times. We will do our best to notify you of any delays.
At Vespa Bikes and Parts, we want you to be completely satisfied with your purchase. If you are not, we are happy to offer a return or refund according to the policy outlined below.
To be eligible for a return, your item must:
Certain items may not be eligible for returns, such as:
To initiate a return, please contact our customer support at [Insert Contact Email] with your order number and reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
Once your return is received and inspected, we will notify you via email whether your refund has been approved. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [5-7] business days.
If you need to exchange an item for a different size, color, or product, please contact us to arrange an exchange. We recommend returning the original item and placing a new order for the desired item to ensure it is available
If your item arrives damaged or defective, please contact us within [7 days] of receiving the order. We will arrange for a replacement or refund, including covering any return shipping costs.
Only regular-priced items may be refunded. Sale or clearance items are non-refundable unless they are faulty or damaged upon arrival.
