faq's
FAQ - Frequently Asked Questions
How do I place an order?
You can browse our collection of Vespa bikes, parts, and accessories by visiting the Shop section. Once you find a product you like, click on “Add to Cart” and proceed to checkout. We accept most major credit cards and payment methods.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure online payment options. All transactions are processed safely through a secure payment gateway
Can I modify my order after it has been placed?
Once an order is placed, it cannot be modified directly through the website. However, if you need to make changes, please contact us as soon as possible, and we’ll do our best to assist you.
How long will it take to receive my order?
Orders are typically processed within [1-2 business days], and delivery times vary depending on your location:
- Domestic shipping: [3-7 business days].
- International shipping: [7-14 business days], depending on customs and local postal services
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and delivery times will be calculated at checkout based on your location.
How can I track my order?
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track your package.
What should I do if my package is lost or damaged during shipping?
If your package is lost or arrives damaged, please contact us at [Insert Contact Info] within [X] days of the expected delivery date. We will work with the shipping provider to resolve the issue as quickly as possible.
What is your return policy?
We accept returns within [30 days] of the delivery date, as long as the item is unused and in its original packaging. To initiate a return, please contact us at [Insert Contact Info] for further instructions.
How long does it take to process a refund?
Once we receive your returned item and verify its condition, we will process your refund within [5-7 business days]. The refund will be issued to your original payment method.
Do you sell genuine Vespa parts?
Yes, we only offer genuine Vespa parts and accessories to ensure the highest quality and performance for your scooter.
Can you help with Vespa customization?
Absolutely! We offer custom Vespa builds and performance upgrades. Get in touch with us to discuss your ideas and how we can bring your vision to life.
How often should I service my Vespa?
Regular maintenance is key to keeping your Vespa in top condition. We recommend a basic check-up every [6-12 months] or as indicated by your Vespa’s user manual, especially before long rides.